Privacy

Any personal information you provide to us on our website when you register or purchase our products, (i.e. name, address, e-mail address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems. Your personal information will not be shared with anyone. We will not sell, rent or share your email address with others for them to send you unsolicited email.

Returns

ALL sales are final and non-returnable on Clearance Items. 

Special/Custom orders are final and non-returnable.

Regular orders can be returned within 60 days of receieving the item(s). Please notify the LockMasters USA office by phone or email before the return. The customer is responsibile for returning the item. Credit issued will not include original shipping. 

If the item is defective, then LockMasters USA will exchange the item and will be responsible for shipping. You will be provided with a return label to return the item(s). 

We reserve the right to not accept a return and may require a restocking or repair fee if the item has been at all damaged or worn. 

While our policies are firm, we will do everything we can to work with you!

Security

The security of your information is very important to us. We use the 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than LockMasters USA Inc. Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following because the "http" will be replaced by "https"